Last updated November 2026
Information we collect
- Contact form: first name, email, inquiry type, timeline, housing interest, budget range, how you heard about us, and your message. Please do not include medical, legal, or other private details in the form.
- Residency application: full name, date of birth, Social Security number, driver's license state and number, phone, education, medical insurance, disability, or SSI status, current and previous addresses, employment details, bank account types and balance, credit card balance, vehicle information, a personal reference, an emergency contact, parole or probation officer, sponsor, whether you are working the 12 Steps, previous housing issues, and criminal history.
- Residents: room and house assignment, move-in and move-out dates, fees and payment history, and information about recovery-program and aftercare participation.
- Payments: online payments are processed by Zoho Payments. Your bank account details are entered with and stored by Zoho Payments. We see only limited details, such as the last four digits, and the payment status.
- Technical data: our web server may record standard request data, such as IP address, browser type, and pages requested, for security and troubleshooting. We do not use advertising or analytics cookies.
How we use it
We use this information to respond to inquiries, review applications, manage program participation, send invoices and receipts, collect program fees, contact your emergency contact in an emergency, keep our homes safe, and meet legal obligations.
Recovery and other sensitive information
Information about your recovery, sponsor, aftercare, health coverage, and criminal or supervision history is seen only by The Grove's program managers. We do not share it outside The Grove except with your written consent, in an emergency involving someone's safety, or when required by law.
Who we share information with
We do not sell or rent personal information. We share it only with service providers that help us operate:
- Zoho, for our client portal, invoicing, and payment processing through Zoho Payments;
- our email delivery provider, which sends contact-form messages to us;
- our website hosting provider; and
- others when required by law, to protect someone's safety, or with your consent.
How long we keep it
- Contact-form messages: up to 12 months, unless you apply.
- Applications that are not accepted: up to 12 months, then destroyed.
- Resident and payment records: up to 7 years for tax and accounting purposes, then destroyed.
How we protect it
Residency applications are kept as paper records in our office files, available only to program managers. Our website and client portal use encrypted (HTTPS) connections. No system is perfectly secure, but we limit access to the people who need it.
Your choices
You can ask to see, correct, or delete your information by contacting us. We may keep records we are legally required to keep.
Children
Our program is for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We will post updates on this page with a new "last updated" date.
Contact us
The Grove KC LLC
6420 S Benton Ave, Kansas City, MO 64132
Phone: (913) 390-3076
Email: contact@grovekcmo.com