Last updated November 2026
Leaving the program
- Give program management at least 30 days' written notice before moving out. Email to contact@grovekcmo.com counts as written notice.
- Monthly program fees cover whole calendar months. Any prorated refund for an early move-out is at the discretion of program management.
Security deposit
The $200 security deposit is refunded after move-out if the resident:
- lived in the home for at least one full payment period (one calendar month);
- gave at least 30 days' written notice; and
- followed the House Rules Agreement.
Unpaid fees, fines, and the cost of damage beyond normal wear and tear, including unauthorized alterations, are deducted from the deposit. If a deposit is paid but the resident does not move in, the deposit is forfeited.
Dismissal
- Residents dismissed for use or possession of alcohol, drugs, or drug paraphernalia receive no refund of prepaid fees or the deposit.
- Residents dismissed for other rule violations receive no refund, at the discretion of Grove leadership.
Fees and fines
Late fees, returned-payment fees, and fines are non-refundable once assessed, unless they were charged in error.
Billing errors and duplicate payments
If you believe you were charged in error or paid twice, contact us within 60 days. Confirmed errors are refunded to the original payment method.
How refunds are paid
Refunds, including eligible deposits, are issued within 30 days by ACH or check. Refunds of online payments are returned to the original bank account through our payment processor and may take an additional 5 to 10 business days to appear.
Questions or disputes
Please contact us before disputing a payment with your bank. We aim to respond within two business days.
Contact us
The Grove KC LLC
6420 S Benton Ave, Kansas City, MO 64132
Phone: (913) 390-3076
Email: contact@grovekcmo.com